Refund policy
Your satisfaction is our goal.
If you are not 100% satisfied with the purchase, you can return the product for a full refund or exchange it within 14 days ( from the date you receive it).
Helpful Hint:
1. The most important thing--Please email us at first:quhao5656789@outlook.com
2. Defective items or incorrect goods must email us within 14 days after you receive them. If over 14 days, we will not accept returns or refunds.
3. Customized clothings(Including custom cap size) will not accept exchange or refund, except for quality problems (a little color difference is not a quality problem: different monitors, different resolutions, the color will be slightly different).
4. For the return package, please keep it in its original state. (uncombed, unworn, unwashed, no dyeing, don’t cut the lace, don’t change the style, and keep original package & gifts attached).
5. We recommend shipping packages back by USPS with a tracking number for convenience, and please pay for the shipping fee. Without proof of shipment, we will not refund you; we are not responsible for lost or stolen packages.
6. We will deduct the corresponding cost if the products we get are used or damaged.
7. A restocking fee will be assessed on orders that the customer refuses at the time of delivery or returned due to an "un-deliverable" address. Unauthorized rejection /return is not allowed at the time of delivery, and the buyer will bear the cost of the unauthorized rejection/return.
Refund:
1. We will email the return address and requirements; please do it as required.
2. Once your return package is received and inspected, we will email you whether you agree or reject the refund. If we agree, we will refund you by your original payment method within a certain number of days (usually two days); please ensure your account or credit card is valid.
Exchange:
1. Please return the products to us first. After we check the products without any problems, we will send the new products.
2. Any excess payment shall be refunded, and deficiency shall be repaid. If you want to exchange overvalued products, please pay for the extra; we will refund the overvalued part if you exchange low-value products.
If you are not 100% satisfied with the purchase, you can return the product for a full refund or exchange it within 14 days ( from the date you receive it).
Helpful Hint:
1. The most important thing--Please email us at first:quhao5656789@outlook.com
2. Defective items or incorrect goods must email us within 14 days after you receive them. If over 14 days, we will not accept returns or refunds.
3. Customized clothings(Including custom cap size) will not accept exchange or refund, except for quality problems (a little color difference is not a quality problem: different monitors, different resolutions, the color will be slightly different).
4. For the return package, please keep it in its original state. (uncombed, unworn, unwashed, no dyeing, don’t cut the lace, don’t change the style, and keep original package & gifts attached).
5. We recommend shipping packages back by USPS with a tracking number for convenience, and please pay for the shipping fee. Without proof of shipment, we will not refund you; we are not responsible for lost or stolen packages.
6. We will deduct the corresponding cost if the products we get are used or damaged.
7. A restocking fee will be assessed on orders that the customer refuses at the time of delivery or returned due to an "un-deliverable" address. Unauthorized rejection /return is not allowed at the time of delivery, and the buyer will bear the cost of the unauthorized rejection/return.
Refund:
1. We will email the return address and requirements; please do it as required.
2. Once your return package is received and inspected, we will email you whether you agree or reject the refund. If we agree, we will refund you by your original payment method within a certain number of days (usually two days); please ensure your account or credit card is valid.
Exchange:
1. Please return the products to us first. After we check the products without any problems, we will send the new products.
2. Any excess payment shall be refunded, and deficiency shall be repaid. If you want to exchange overvalued products, please pay for the extra; we will refund the overvalued part if you exchange low-value products.
